Cisco unified customer voice portal insecure direct object. Building unified contact centers networking technology. Everyday low prices and free delivery on eligible orders. Ip communications for kindle report browse more videos. Unified messaging works with most wireless phones from. Getting started with cisco unified customer voice portal release 8. Cisco unified customer voice portal building unified contact centers rue green, ccier no. Thousands of companies are replacing legacy acdtdmbased contact centers with pure ipbased unified contact center solutions. The definitive info to deploying cisco unified customer voice portal. Installation and upgrade guide for cisco unified customer voice portal, release 12. Unified communications uc provides business phone service with video calling, sms texting, instant messaging and presence, and oneclick conferencing integrated into a single application. To implement the workaround for the cisco unified customer voice portal software xml entity expansion vulnerability, the communication between the cisco unified cvp devices must be secured using ssl.
Administration guide for cisco unified customer voice portal, release 11. Customers can use touchtone signals or their own voice to request selfservice information. Log into the end users computer using an account with administrator privileges. A vulnerability in the interactive voice response ivr management connection interface for cisco unified customer voice portal cvp could allow an unauthenticated, remote attacker to cause the ivr connection to disconnect, creating a systemwide denial of service dos condition. Cisco unified customer voice portal building unified contact centers rue green, ccie r no. Cisco unified customer voice portal cvp overview youtube.
The definitive guide to deploying cisco unified customer voice portal ivrs in any contact center environment. A vulnerability in the operations, administration, maintenance and provisioning oamp opsconsole server for cisco unified customer voice portal cvp could allow an authenticated, remote attacker to execute insecure direct object reference actions on specific pages within the oamp application. Cisco unified customer voice portal building unified contact centers 1st edition by rue green and publisher cisco press ptg. March 17, 2009 americas headquarters cisco systems, inc. July 25, 20 corporate headquarters cisco systems, inc. Cisco unified customer voice portal unified cvp provides ipbased selfservice and call routing. Platform management portal outbound option thirdparty integration the sections that follow cover these featuresproducts in greater detail. Go to the uc customer care portal home page, shown in figure 1. Virtual contact center cisco unified contact center coordinates an agents ability to work on multiple simultaneous tasks from various channels voice, email, and chat while allowing the agent to be. Overview of the architecture, key capabilities, and benefits of cisco unified customer voice portal, which provides ipbased selfservice ivr and call routing. Cisco unified customer voice portal ebook by rue green.
Ip communications pdf, epub, docx and torrent then this site is not for you. One of these solutions is quickly earning market leadership. Buy a cisco unified customer voice portal call studio v. Functional deployment models and call flows for cisco unified. Getting started with cisco unified customer voice portal. Cisco unified customer voice portal cvpi course overview. Installation and upgrade guide for cisco unified customer. Cisco unified contact center enterprise ucce overview of. Cisco unified customer voice portal interactive voice. The vulnerability is due to improper handling of a tcp connection request when the ivr connection is already. Unified communications uc tools will provide web and video conferencing, instant messaging, voice, desktop and data sharing across multiple devices and media and all with exceptional user experience. Save up to 80% by choosing the etextbook option for isbn. Configuration guide for cisco unified customer voice. This course defines the tasks necessary for the operation, administration, management and provisioning of cisco unified customer voice.
Hardware and system software specification for cisco. Intelligent voice selfserviceview demo flash cisco unified customer voice portal enables customers to efficiently retrieve information from the call center. Configuration guide for cisco unified customer voice portal, release 11. Unified icm continues the script that was started in step 5 and processes additional nodes that produce run script requests to the unified cvp servers icm service. Hardware and software specification for cisco unified customer voice portal release 9. A workaround is available for the cisco unified customer voice portal software xml entity expansion vulnerability documented in cisco bug id cscub38366 registered customers only. Cisco unified customer voice portal ebok rue green. Cisco unified customer voice portal by green, rue ebook. The vulnerability is due to insufficient input validation on specific pages of the oamp application. Multiple vulnerabilities in cisco unified customer voice. Cisco unified customer voice portal implementation duration. If they request live agent assistance, unified cvp can place a call in queue until an appropriate agent. It combines openstandards support for speech with intelligent application development and industrybest call control to deliver personalized selfservice to callers either as a standalone interactive voice response system or transparently integrated with a contact center. Cisco unified customer voice portal cvp reduce costs, queue calls at the network edgeview demo flash learn how cisco unified customer voice portal moves calls through your network.
Contents v cisco unified customer voice portal cvp 7. Cisco unified customer voice portal cvp enables customers to efficiently and enjoyably retrieve the information they need from the contact center. Cisco unified customer voice portal configuration guides. Installation and upgrade guide for cisco unified customer voice portal. Standard roles and privileges on page 4 which says grant an end user login rights to the cisco standard ccm end users unified communications self care portal with standard role as standard ccm end users. It hands these instructions over to the unified cvp servers ivr service that converts them into vxml pages that are forwarded back to the vxml gateway for rendering and execution.
606 1252 169 1384 96 99 725 1404 17 313 1513 1521 644 980 21 1244 755 25 596 1626 1405 1294 460 1400 149 1585 550 494 84 1109 904 1138 548 1485 1318 912